FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are processed within 24-48 hours and usually delivered within 4-8 business days depending on location.

Q: Is the cooling gear safe for dogs?
A: Yes! All ArticPups™ products are made with pet-safe and non-toxic materials.

Q: Can the Cooling Mat be used outdoors?
A: Absolutely. It’s designed for indoor & outdoor summer use.

Q: Does the Splash Pad require electricity?
A: No, simply connect it to a garden hose and it’s ready to use.

Q: What if I ordered the wrong size?
A: Contact us and we’ll help you with an easy exchange.

Q: Do you ship worldwide?
A: Yes - we currently ship to USA, Canada, Australia and most international countries.

Q: How do I clean the products?
A: All products are easy to clean and designed for daily summer use. The Cooling Mat and Splash Pad can simply be wiped clean after use.