Shipping policy

SHIPPING POLICY OF ARCTIC PUPS™

Last updated: May 17, 2026

At Arctic Pups™, we are dedicated to delivering your premium pet products as quickly and safely as possible. We partner with top-tier premium logistics carriers to ensure your order arrives in record time and remains fully trackable from our warehouse straight to your doorstep.

1. ✈️ 100% FREE INSURED SHIPPING

We are proud to offer 100% Free Insured Shipping on all orders. No minimum purchase required, no hidden fees, and no complex criteria. The price you see on the product page is the final price you pay.

We currently provide exclusive Free Insured Shipping to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Europe

2. ⏱️ RECORD DELIVERY TIMES (5-8 BUSINESS DAYS)

We know you and your furry friends are excited to receive your new summer gear. We maximize our logistics line to ensure your order arrives in perfect condition and in record time:

  • Order Processing: 1-2 business days to verify, quality-check, and pack your items.
  • Transit Time: Once dispatched, your package will be delivered directly to your doorstep within 5 to 8 business days.

Please note: Orders placed on weekends or public holidays will be processed and dispatched on the next business day.

3. 📦 SHIPMENT TRACKING

As soon as your package is dispatched, our system will automatically send you a shipping confirmation email containing your personal Tracking Number. You can use this number to track your package's journey in real-time directly on our website or via the carrier's official portal.

4. 🏠 WRONG ADDRESS & DELIVERY RESPONSIBILITY

It is the customer's responsibility to provide a correct, complete, and updated shipping address at checkout (including apartment number, unit, suite, or gate codes if applicable). Arctic Pups™ is not responsible for non-delivery, lost packages, or delivery delays caused by incorrect or incomplete address details entered by the buyer, or recipient absence after multiple delivery attempts by the local courier.

5. 🛡️ DAMAGED OR LOST PACKAGES GUARANTEE

Every single shipment is fully insured. Please inspect your package upon delivery. If your item arrives damaged or the box is compromised, please take clear photos immediately and contact us within 48 hours at support@articpups.com. We will handle the issue with the carrier and arrange a brand-new replacement immediately, 100% free of charge.

6. ✉️ CONTACT INFORMATION

For any questions regarding your shipment, or to request a critical address change before your order is handed over to the courier, please reach out to our customer care team at:

👉 support@articpups.com